Burj Khalifa Accessibility

Information for visitors with disabilities and mobility needs, ensuring a comfortable visit for everyone.

The Burj Khalifa is committed to providing an accessible experience for all guests. The entire "At the Top" journey is designed to be wheelchair friendly, from the entrance in The Dubai Mall to the highest observation decks. For information on tickets, see our free & reduced tickets page.

Accessibility Features

Wheelchair Access

The entire visitor journey is wheelchair accessible. The long Metro Link Bridge from the metro station to The Dubai Mall has moving walkways large enough for wheelchairs. Within the attraction, ramps and elevators are available to navigate all public areas, including the observation decks and restrooms. The viewing areas are spacious, allowing for easy maneuvering.

Restrooms

Accessible restrooms are available on the observation deck levels. These facilities are equipped with grab bars to accommodate guests with mobility needs.

Priority Access

Guests with disabilities can often bypass the main queues for the elevators, ensuring a more comfortable and quicker ascent. Staff are trained to provide assistance as needed.

Services for a Comfortable Visit

Support available for guests with special needs

Step-Free Route

The entire path from The Dubai Mall entrance to the observation decks is step-free, with ramps and spacious elevators designed for wheelchair users.

Accessible Restrooms

Specially equipped restrooms are available at the top, ensuring comfort and convenience for all visitors.

Priority Elevator Access

Guests with mobility challenges are typically given priority access to the elevators, reducing wait times.

Service Animals

Working service animals are permitted, but it is best to confirm with management prior to your visit as policies can vary.

Accessibility FAQ

Your accessibility questions answered

Can I rent a wheelchair at the Burj Khalifa?
Wheelchairs are available for rent from guest services within The Dubai Mall, which provides access to the Burj Khalifa entrance.
Is the outdoor terrace on Level 124 accessible?
Yes, the outdoor observation terrace is fully accessible for wheelchair users, allowing everyone to enjoy the open-air experience.
Are there any discounts for visitors with disabilities?
Policies for "people of determination" (the term used in the UAE) can vary. It is best to check the official website or contact guest services directly for the most current information on discounts.
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